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FAQ

How do I buy OZ Lifting Products equipment?

We sell through a global network of authorized distributors.

Whether you connect with one of our knowledgeable sales reps or reach out directly to the OZ Team, we’re committed to offering the highest level of service and support.

For Customers in the US and Canada
Check out our Rep Locator page to find the OZ sales rep for your area. You can call or email them to find a trusted distributor in your area!

For International Customers
If you live outside of the US and Canada or you are unable to find a local distributor in your area, we’re here to help! To get started, please send a message, email us, or give us a call at 800-749-1064 or 507-474-6250 (Monday-Friday 7:30AM – 4:00PM CST).

OZ Lifting Products sells through a global authorized distributor network rather than directly to end users. This means that when you purchase OZ Lifting Products equipment, you’re buying from a trusted distributor who specializes in material handling equipment.

Our distributors offer several advantages:

  • Expert Guidance – They can help you choose the right product for your specific application.
  • Local Support – Many distributors provide regional availability, faster delivery, and in-person service.
  • Streamlined Purchasing – If your company has preferred vendors or existing supplier relationships, working with a distributor can simplify the buying process.
 

If you’re unsure where to buy, contact us, and we’ll connect you with a reputable distributor who best fits your needs.

Yes, OZ Lifting Products equipment is available globally.

Shipping costs and lead times vary depending on distributor and destination.

Overload Protection is standard on all our Premium Lever and Chain Hoists, and Electric Chain Hoists.
 
OZ’s Overload Protection is an integrated safety system designed to immediately halt lifts exceeding 150% of a hoist’s rated capacity, protecting workers and equipment from failure.
 
By utilizing an advanced friction clutch mechanism, the system eliminates operator guesswork, prevents catastrophic structural damage, and ensures complete workspace safety.
 
What makes OZ Overload Protection truly game-changing is that it is 100% repeatable without taking the equipment out of service.
 
Traditional hoists often use shear pins or mechanical parts that break during an overload, forcing you to shut down operations for repairs. With the OZ system, if an overload occurs, the clutch simply slips while keeping the load safely held by the brake. Once you lower the overweight load and adjust the weight, the system instantly and automatically resets itself.
 
There are no broken parts to replace, no tools required, and no technician recalibration needed. You get continuous, repeatable protection that keeps your job site both safe and highly efficient without a single second of downtime.
Check out this straight-talk guide that covers everything davit cranes. From styles and materials, to what you need to know to spec in your own davit, we’ll guide you through it. 
Yes, OZ products meet or exceed OSHA, ASME, and ANSI standards, where applicable. Always refer to the specific product’s operator manual for compliance details.

Yes, every piece of OZ Lifting Products equipment is load-tested before leaving our facility.

Each product includes a test certificate verifying the load test and an individual serial number for complete traceability.

If you need a replacement test certificate, please contact our Customer Service Department at 800-749-1064.

Yes, a test certificate is included with each product that has been load tested. An individual serial number provides complete traceability throughout the manufacturing process.
 
If you need a replacement test certificate, please contact our Customer Service Department at 800-749-1064.
Your product’s individual serial number can be found on the product ID tag and the test certificate.
 
If you have any questions regarding your product, please contact our Customer Service Department at (800)-749-1064.

About 98% of our products are ready to ship within 2 business days. 

Lead times vary based on product availability and order volume. 

Expedited shipping is available upon request. 

For more information, send a message, email us, or give us a call at 800-749-1064 or 507-474-6250 (Monday-Friday 7:30AM-4:00PM CST).

Absolutely!

Not every lifting application fits a standard product, and that’s where our team can help. We work alongside customers to understand their application, operating environment, and lifting requirements to develop a solution that is safe, reliable, and built around their specific needs.

Whether you need a modified version of an existing product or a completely customized system, our engineering and sales teams can help guide the process from concept to implementation.

Common customization options include:

  • Additional load capacities
  • Non-standard lift heights or reaches
  • Material upgrades, including stainless steel options
  • Specialized finishes for corrosive or harsh environments
  • Application-specific configurations and recommendations
 

In many cases, we can also help configure complete lifting systems, including:

  • Hoist selection and capacity recommendations
  • Application-specific product selection
  • Overload protection and safety features
  • Davit crane system configuration, including bases, winches, wire rope assemblies, and accessories

 

For more information on available customization options, visit our Custom Solutions page.

If you’re unsure where to start, the OZ Team can help evaluate your application and recommend the best solution for your lifting challenge. To get started, please send a message, email us, or give us a call at 800-749-1064 or 507-474-6250 (Monday-Friday 7:30AM-4:00PM CST).

First, review the troubleshooting section of your operator’s manual. Digital copies are available in our Resource Library. 

If the issue persists, contact our Customer Service Department for guidance. 

In order to get the correct parts for our product, you will need the serial number off the product, which is found on the ID tag. 
 
Replacement parts can be purchased directly through OZ Lifting Products by completing the Replacement Parts form. Once your request has been reviewed, our team will reach out to you with an estimate for the requested parts and related shipping costs.
In order to initiate a repair, you will need the serial number off the product, which is found on the ID tag. 
 
Start by completing the Repairs & Warranty form. Once your request has been reviewed, our team will reach out to you with an estimate.
Our products have various warranty periods depending on the product. OZ Lifting Products guarantees the products to be free of defects in material and workmanship for the length of the warranty time listed from the original date of purchase.
 
Please visit our Terms & Conditions page for limited warranty details, or visit our Resource Library to access the specific model’s operator manual.
We do! We have many videos on how our products work and the features and benefits. You can see videos on each product page or visit our YouTube Channel.

Yes. OZ offers several specialized product lines designed for unique environments and application requirements, including:

 

We also provide product recommendations and application guidance for industries such as:

 

If your application has unique requirements, the OZ Team can help recommend the right products, materials, and configurations for the job.

To get started, please send a message, email us, or give us a call at 800-749-1064 or 507-474-6250 (Monday-Friday 7:30AM – 4:00PM CST).

Our Premium Series hoists feature Standard Overload Protection, which is set at approximately 150% of the rated load to prevent overloading. This built-in protection is repeatable, meaning if the hoist is overloaded, you can safely lower the load without needing repairs or taking the hoist out of service. This ensures greater reliability and reduces downtime while maintaining safety.

Choosing the right lifting equipment depends on factors such as load capacity, lifting height, frequency of use, and environment. 

Our technical team or your local OZ Lifting sales rep can help you find the best solution.

Check out our online tools to help start the conversation:

• Davit Crane Application Data Tool

• Hoist Buyer’s Guide

While OZ Lifting Products does not provide on-site installation, we offer detailed operator manuals, instructional videos, and technical support to assist with proper installation.

Your distributor may also provide installation services. 

We recommend performing a pre-use inspection before every lift and a periodic, detailed inspection based on usage frequency.

Refer to your operator manual for specific inspection guidelines. Digital copies are available in our Resource Library. 

Routine maintenance like lubrication and visual inspections can often be done in-house. However, repairs and load testing should be performed by qualified professionals.

See your product’s operator manual for specific maintenance guidelines and recommendations. Digital copies are available in our Resource Library. 

Many OZ products are designed for outdoor use, but environmental conditions like moisture, temperature, and exposure to corrosive elements can affect performance.

Stainless steel options or specialized coatings may be recommended for outdoor or marine applications.

We also offer weather-resistant covers for our davit cranes and winches.

Depending on your location and distributor, in-person or virtual demonstrations may be available.

Contact us for more details.

It depends on the application.

While some OZ products can integrate with other manufacturers’ equipment, we recommend using OZ-approved components to ensure safety and compliance.

Contact us for compatibility questions. Send a message, email us, or give us a call at 800-749-1064 or 507-474-6250 (Monday-Friday 7:30AM-4:00PM CST).

We ship all OZ Lifting Products equipment from our headquarters in Winona, Minnesota. Being centrally located in the Midwest allows us to provide fast shipping across the United States. Every product is assembled, rigged, inspected, tested, and certified in-house before it leaves our dock.

OZ Lifting is committed to your success

We want to hear about your project and answer any questions you may have.

Call us today at (507) 474-6250 or (800) 749-1064

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